Privacy Policy (GDPR)

Solar Sunshades take your privacy seriously and will only use your personal information to administer your account and to provide you with the products and services you have requested from us.

We would like to re-assure you that Solar Sunshades will not pass on your information to any third party for any other purpose than those outlined above.

We don’t want you to miss out on our products, services, promotions and offers so we would like to contact you from time to time with information about them. You can “Opt In” to receive this information during our order process.

If you change your mind in the future, you can withdraw your consent at any time using the “unsubscribe” option in the message you receive, or by contacting Solar Sunshades.

This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

Your Account

• First name*
• Surname*
• Address*
• Email
• Home telephone**
• Mobile telephone**
• Details of any transactions between you and us
• Details of quotations or orders placed with us including room descriptions, window sizes, fabric selections and product-specific information
• Where you engage with us in a business context, we may collect your job title and company contact details, including email addresses
• Any information within correspondence you send to us
• Payment information. When you make a payment to Solar Sunshades Ltd you may provide payment-card details. We use payment-card-industry-compliant third-party payment services and do not store your credit card information
• CCTV recordings

*Mandatory information

**Either/or mandatory information

Contractual Performance

We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us. If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, such as the provision of goods or services.

How will we use the information about you?

We collect information about you to process your order, manage your account, maintain guarantee records and, if you agree, to email you about other products and services we think may be of interest to you. We use information collected from our website to personalise your repeat visits. Solar Sunshades Ltd will not share your information for marketing purposes with other companies. In processing your order, we may use finance-industry-compliant third-party payment services and we do not store your credit card information. We may send your details to, and also use information from, credit-reference agencies and fraud-prevention agencies.

Legitimate Interest

We may use and process your personal information where it is necessary for us to:

• Respond to correspondence you send to us and fulfil the requests you make, including service visits, brochure requests or specific product information
• Provide product support and service, including maintenance, repair and warranty services
• Contact you from time to time about promotions, new product launches, services or information which we think may be of interest to you
• Work with relevant suppliers to manage requests or complaints you have made, where supplier support is needed to resolve the matter

Vital Interest

Very rarely, we may need to process your information to contact you if there is an urgent safety or product-recall notice that we need to tell you about.

Marketing

We would like to send you information about our products and services and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out later. We will never send unsolicited junk email or communications or share your personal information with anyone else who might. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted, use the unsubscribe option in the message or contact us.

Access to your information and corrections

You have the right to request a copy of the information that we hold about you. To request some or all of your personal information, write to Solar Sunshades Ltd, North Road, Bridgend Industrial Estate, Bridgend, CF31 3TP or email [email protected]. We want to make sure your information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet-log information and visitor-behaviour information. This information is used to track use of the website and compile statistical reports on website activity.

For further information visit www.allaboutcookies.org.

You can set your browser not to accept cookies, and the website above explains how to remove them. In a few cases, some website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to the Solar Sunshades Ltd website, so when you visit another website you should read its privacy policy.

How we protect your data

Solar is extremely committed to protecting your personal data. We have taken internal and external security measures to protect your information against loss, damage, theft or unauthorised access.

Changes to this policy

We keep our privacy policy under regular review and place updates on this page. The source policy was last updated on 21 May 2018.

How to contact us

Please contact us if you have questions about this privacy policy or information we hold about you.

Email: [email protected]
Telephone: 01656 663800
Post: Solar Sunshades Ltd, North Road, Bridgend Industrial Estate, Bridgend, CF31 3TP